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We protect your personal information and data
We collect personally identifiable information ("PII") that is volunteered during completion of our booking forms or in response to specific information requests explicitly presented to you. As part of the delivery of our services way you may be requested to provide any or all of the following PII: first and last name, company name, postal address, e-mail address, date of birth, telephone number and details of a payment mechanism, such as credit or debit card details.
We use PII:
We make PII available:
However, other than as set out above, it is our policy not to sell or pass any PII to any other organisations unless we are required to do so for fraud prevention and detection.
Importantly, we will never sell or rent your PII to anyone else for their marketing purposes without your consent.
Please note that provided we have used your data in the ways set out in this Policy, we are not responsible for what third parties who receive your data do with it.
Please note that we may email you for the following purposes:
- as a reminder of your booking
- as reminder emails about the services we offer (particularly if you have not used them yet or not used them for a while);
- to send you information on other products and/or services which you have asked for;
However, in terms of any marketing or promotional emails we may send, we will always give you the chance to opt-out (or unsubscribe) from them in the future.
The PII which we hold will be held securely within our systems in accordance with our internal security policy and the law. We hold data until 3 years after it is last accessed or used by us.
Regarding information transmitted between the Little Stars Soft Play site and/or users, while we take reasonable precautions to safeguard this information, we may be unable to prevent unauthorised access to such information by third parties or inadvertent disclosure of such information during transit. Users acknowledge this risk when communicating with the site.
If there is a sale, merger, consolidation, change in control, transfer of substantial assets, reorganisation or liquidation of Little Stars Soft Play then, in our sole discretion, we may transfer, sell or assign information collected by us (including, without limitation, PII and other information), to one or more relevant third parties.
If you have any questions or concerns, please feel free to contact us at <<INSERT EMAIL ADDRESS>>
Please note that this Policy, along with the Little Stars Soft Play Terms and Conditions, forms part of the agreement between you and us regarding the services provided by Little Stars Soft Play. We may, from time to time, amend this Policy, in whole or part, in our sole discretion. Any changes to this Policy will be effective immediately upon the posting of the revised policy on the site. (Depending on the nature of the change, we may announce the change: (a) on the home page of the site, (b) by email, if we have your email address, or (c) in some other way.) In any event, by continuing to use the Services following any changes, you will be deemed to have agreed to such changes. If you do not agree with the terms of this Policy, as it may be amended from time to time, in whole or part, you must terminate your use of any services offered by Little Stars Soft Play.
This Policy was most recently updated on 4th March 2019.
Terms & Conditions
1.1. It is the responsibility of the Hirer to ensure that there is EASY ACCESS to the venue for unloading (delivery) and loading (collection) of the Equipment.
1.2. We will endeavour to arrive in plenty of time to set up the equipment, however Little Stars Soft Play are not responsible for any delay incurred through unforeseen circumstances, i.e. traffic problems, bad weather etc.
1.3. Soft play equipment is for Pre school children up to and including the age of 5 years.
1.4. There must be a minimum of 2 responsible adults (over the age of 18) supervising children at all times. To comply with insurance regulations responsible adults must not be under the influence of alcohol or drugs when in charge.
1.5. Where smaller children are using the equipment i.e. as young as 1 year old we strongly recommend that there are more than 2 adults supervising them at all times.
1.6. It is the supervising adult’s responsibility to ensure that the equipment doesn’t become too over crowded.
1.7. There must be at least 2 adults supervising the children at all times, preferably more when there are over 10 children playing, as a ratio you should ensure that there is 1 supervising adult for every 5 children.
1.8. Shoes must be removed, as should any jewellery, glasses, sharp objects and any items from pockets before entering into play.
1.9. Socks MUST be worn at all times during play
1.10. No face paints or other coloured objects like silly string is allowed near the Soft play equipment.
1.11. No food, drink or chewing gum is to be allowed on or near Soft play equipment
1.12. Little Stars Soft Play accepts no responsibility regarding photography of children using the Soft play equipment.
1.13. A 25 % deposit is required at time of booking with the balance due on the day of your event. Payment can be made by either: cash, bank transfer or over the phone using a Debit or Credit.
1.14. In the event of any accident to comply with our Insurance conditions professional medical advice must be sought within 1 hour of the injury occurring, reports are likely to be requested by the Insurance company should a claim arise.
1.15. The appropriate Health & Safety Report must be completed at the time when Little Stars staff returns to collect the Equipment.
2.1. The Ball Pool should be limited to no more than 5 children at any one time.
2.2. It is the responsibility of the supervising adults to reduce that number accordingly if particularly young children are in the Pool with older ones.
2.3. Although the Soft play equipment and Balls from the Ball Pool are cleaned after every event it is recommended that supervising adults discourage children from placing balls in their mouths for hygiene purposes.
2.4. Particular care should be taken when younger children and toddlers are exiting the Ball Pool to ensure no accidents occur. Diving/ Jumping into or Standing on the side of the Ball Pool MUST NOT be allowed.
2.5. Safety mats MUST always be used under Ball Pool and all Soft play items.
2.6. Soft play equipment MUST NOT be thrown and Ball Pool should not be moved once set up.
2.7. Rockers should be supervised closely and only 1 child should play on them at a time.
3.1. It is the responsibility of the Hirer to ensure that, once set up, due care and attention is given to avoid damage to the Soft play equipment.
3.2. There must be no smoking or barbecues near the Soft play equipment.
3.3. For safety reasons no water or Bubbles should be sprayed/blown onto Soft play equipment.
3.4. When Ride-Ons, Cars and trekkers are hired then children must be under supervision at all times. Care should be taken when children are getting on and off/ in or out of these items, and particular care must be taken so that children’s feet are kept away from the wheels at all times.
3.5. Children must not stand on the seats of the Ride-Ons/Trekkers.
3.6. Ride-Ons, Trekkers, Cars must not be used as “Bumper cars” whereby children deliberately run into another child’s vehicle at any time.
3.7. Children must not be allowed to run around with any item. Particular care should be taken so that no item is placed in any child’s mouth.
3.8. No pets are to be allowed on Soft play equipment or mats
4.1. Equipment is predominantly for indoor use unless by special arrangement.
4.2. Under exceptional circumstances where equipment is allowed outside it must be sited on grass and the ground sheet must be used.
4.3. In the event of bad weather the equipment must be covered immediately, or taken inside to prevent weather damage.
4.4. It is responsibility of the Hirer to find a suitable site, i.e. flat, well drained, clear from glass etc and in a clean / hygienic area if an outdoor event is being arranged. PLEASE NOTE: WE CANNOT SET UP EQUIPMENT IN PUBLIC HOUSE CAR PARKS, due to the risk of broken Glass.
5.1. Equipment must be returned in the same condition as it was delivered in.
5.2. If Equipment is returned in a dirty condition as deemed by Little Stars Soft Play at the time of collection then a £50.00 fee will be charged, this amount must be paid within 7 days of the party/event.
5.3. Any damage to the Equipment will be chargeable at an appropriate amount, i.e. cost of repair or replacement.
5.4. Lost or stolen items will be charged at an appropriate amount, i.e. cost of replacement.
5.5. Please note the Ball Pool should only be dismantled by ourselves. All balls must be within the confines of the ball pool when collected. Failure to do so will incur a £20 charge as this will take extra time to pack away.
6.1. You are reading a legal document which is the agreement between you, the Hirer (whom we refer to as "you", "your" or the "Hirer" in this document) and us. You are agreeing to these terms and conditions herein, all of which are called the "Agreement". We are Little Stars Soft Play Limited. We are a company registered in England with our registered office at <<INSERT>>. Our company number is <<INSERT>>. We refer to ourselves as "Little Stars Soft Play", "we", "us" or "our" in this document.
6.3. We are only responsible for what we set out in this Agreement and nothing else.
6.4. Limit on Liability:
6.4.1 Little Stars Soft Play always try our best at what it do. To give some legal backing to this, we confirm that we will exercise reasonable care and skill in performing any obligation under this Agreement, and we will not contravene the requirements of professional diligence in what we do.
6.4.2 If there’s a conflict between what we say in different parts of this Agreement, this Clause 6.4 takes precedence over all other sections and provisions of this Agreement and sets out our entire Liability, and your sole and exclusive remedies, in respect of the performance, non-performance, purported performance or delay in performance of this Agreement or the Service (or any part of them); or otherwise in relation to this Agreement or the entering into or performance of this Agreement.
6.4.3 Nothing in this Agreement shall exclude or limit our Liability for any liability which cannot be excluded or limited by applicable law (such as for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation or any other non-excludable statutory rights).
6.4.4 What you can and cannot take legal action against us for: If we fail in the provision of our services, ultimately you can take action against us for a breach of contract (i.e. for breach of this Agreement) but for nothing else (such as suing for a tort).
6.4.5 To the extent permitted by law (and subject to Clause 6.4.3, please note that we shall have no Liability for:
22.214.171.124 loss of revenue;
126.96.36.199 loss of actual or anticipated profits;
188.8.131.52 loss of contracts;
184.108.40.206 loss of the use of money;
220.127.116.11 loss of anticipated savings;
18.104.22.168 loss of business;
22.214.171.124 loss of opportunity;
126.96.36.199 loss of goodwill;
188.8.131.52 loss of reputation; and
184.108.40.206 indirect or consequential loss.
The law on interpretation of limitations and exclusions of liability is extremely complex. So to make sure this clause means what we think it means, please therefore note that apart from what we set out in Clause 6.4.3 of this Agreement, we understand the words "consequential loss" to mean "consequential losses whether those losses are foreseeable, known, foreseen or otherwise".
6.4.6 Limits of Liability: Apart from what we set out in Clause 6.4.3 of this Agreement (for which we have unlimited liability) and apart from what we say in Clause 6.4.5 (where we set out where we are never responsible), our total liability to you or any third party shall in no circumstances exceed, in aggregate, a sum equal to the contract/hire price.
6.4.5. We shall not be liable for any breach of our obligations under this Agreement where we are hindered or prevented from carrying out our obligations by any cause outside our reasonable control.
6.6. Governing law: This Agreement shall be governed and construed in all respects in accordance with English Law and the parties agree to submit to the exclusive jurisdiction of the English Courts.
Little Stars Soft Play Limited
Tel :- 07891 200647
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